Ready-to-Go Cases Delivered to Your Desk

A Work-Ready Cases Service is an outsourced business service that manages incoming calls on behalf of your family law practice. Our intake specialists screen callers, qualify them based on your case criteria, and deliver prepared, ready-to-go cases to your team. Each prepared case includes verified contact information, qualification details, and completed intake data. In addition to preparing cases, we handle call routing, message management, and other intake tasks. Our specialists are highly trained in professionalism and empathy, and are fully briefed on your practice so they act as a seamless extension of your team.

At Stratify Case Intake, we make it easy to connect you with qualified potential clients by answering and screening your calls when you aren't available. Studies show that 80% of callers hang up when their call goes to voicemail, so you can miss out on vital cases and revenue. Ensuring your calls are answered by a live person increases client satisfaction, builds loyalty, and improves your opportunity to convert inquiries into prepared cases. A work-ready cases service also allows you to screen calls and prioritize which prospects to work first. Utilizing Stratify's work-ready cases service means you have experienced, personable intake specialists interacting with your callers, all while costing significantly less than a full-time receptionist.

Below is a typical example of how our intake specialists handle calls: The call is answered live with your custom greeting. If you've indicated you're not taking calls, the specialist will let the caller know and collect their information for a callback. If you might be available, the specialist will place the caller on hold and contact you to ask if you'd like to take the call. If you accept, the caller is transferred immediately. If you don't answer or decline, the specialist either prepares a case or takes a message, which may be emailed or texted to you or both. We are happy to adapt our call handling to your unique practice, including custom screening questions, trying multiple lines, and more.

That's perfectly fine! The free trial is a great opportunity for us to learn your business. We'll be able to gauge what kind of call volume flows into your practice, then we can customize a plan for you. Rest assured, we offer flexible month-to-month plans that you can scale up or down as needed. You'll never be locked into a long-term contract.

Getting started is straightforward. Our support team will help you choose a plan that best fits your case volume. Following our account setup process, we will conduct a brief interview so that we can build a customized intake solution. Once your account is created, we will provide you with a dedicated telephone number so you can use call forwarding to route your calls to Stratify Case Intake.